1. Introduction

At Apex Repairs, we are committed to safeguarding your privacy. This Privacy Policy outlines our practices for collecting, using, and protecting your personal information. By using our website, services, or engaging in any related activities, you agree to the terms of this policy. We respect your rights to privacy and are fully dedicated to ensuring that your personal data is treated with care and respect.

2. Information We Collect

We collect a variety of information from you when you interact with our services. This can include information provided directly by you and information collected automatically.

2.1 Personal Information

When you use our website or services, we may collect personal information, such as:

• Name: Your first and last name.
• Contact Details: Email address, phone number, and mailing address.
• Payment Information: Payment details such as credit card numbers, billing address, and payment service details.
• Service Details: Information related to the appliances you need repaired (e.g., model, issue, location).
• Customer Communications: Any inquiries, feedback, or support requests you submit to us.

2.2 Technical and Usage Data

In addition to personal information, we may collect technical data automatically when you visit our website. This can include:

• IP Address: The unique address assigned to your device when accessing the internet.
• Browser Type: Information about the browser you use (e.g., Chrome, Firefox, Safari).
• Device Information: Information about the type of device used (e.g., desktop, mobile) and the operating system.
• Location Data: General location information (e.g., city, country) based on your IP address.
• Cookies and Tracking Technologies: Information collected through cookies, web beacons, or other tracking technologies used to enhance your browsing experience.

3. How We Use Your Information

The information we collect is used for several purposes to provide, improve, and personalize our services:

• Service Delivery: To process and manage appointments, provide appliance repair services, and ensure timely communication.
• Customer Support: To assist with any questions, issues, or feedback you may have.
• Service Improvement: To improve our services based on feedback and usage data.
• Marketing and Communications: To send you promotional materials, updates, and offers relevant to our services.
• Legal Compliance: To fulfill our legal obligations, resolve disputes, and enforce agreements.

4. Data Security

Your privacy and the security of your personal information are important to us. We use a variety of security measures to protect your data, including:

• Encryption: Sensitive information such as payment data is transmitted over secure channels using SSL (Secure Socket Layer) encryption.
• Access Controls: Only authorized personnel have access to your personal information, and we ensure proper data handling protocols are followed.
• Regular Audits: We conduct regular security audits to ensure our data protection measures remain robust and effective.

While we take reasonable steps to protect your information, please be aware that no method of transmission or storage is completely secure. We cannot guarantee the absolute security of your data.

5. Sharing of Your Information

We do not sell, rent, or share your personal information with third parties for marketing purposes. However, we may share your information in the following circumstances:

• Service Providers: We may share your data with third-party vendors who assist in providing services (e.g., payment processing, email services, customer support). These providers are contractually obligated to keep your information secure and only use it for the purposes we specify.
• Legal Obligations: We may disclose your personal information if required by law or in response to legal processes such as subpoenas or court orders.
• Business Transactions: In the event of a merger, acquisition, or asset sale, your information may be transferred as part of the transaction, but you will be notified in advance if this occurs.

6. Your Rights

Under data protection laws, you have the following rights with respect to your personal data:

• Access: You can request access to the personal data we hold about you.
• Correction: You can update or correct your personal information if it is inaccurate or incomplete.
• Deletion: You can request that we delete your personal data under certain circumstances.
• Data Portability: You can request a copy of your data in a machine-readable format and transfer it to another service provider.
• Opt-out: You can opt out of receiving marketing communications at any time by following the unsubscribe instructions in emails.

To exercise any of these rights, please contact us at apexrepairstx@gmail.com.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. Cookies are small text files that are stored on your device when you visit our website. They help us:

• Remember your preferences and settings
• Provide personalized content and ads
• Analyze website traffic and usage patterns

You can control cookie settings through your browser, including blocking or deleting cookies. However, please note that some features of our website may not function properly if cookies are disabled.

8. Third-Party Links

Our website may contain links to third-party websites. These third-party sites have their own privacy policies, and we are not responsible for their content or privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children’s Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect or solicit personal information from children. If we become aware that we have collected personal data from a child under 18, we will take steps to delete that information as soon as possible.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will notify you by posting an updated version on our website. Please check this page periodically for updates.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: apexrepairstx@gmail.com

Phone: +1 (214) 516-8658